After-Hours Call-Out Policy

Customers who call for service in the field during business hours (posted store hours) will be charged normal rates and times. If a service call comes in ‘after-hours’ the customer will be charged travel and a 2-hour minimum repair time, along with an after-hours fee of $75, or $125 on Holidays.

During the seasonal period, April 1 through October 31, it is our policy to have our service department available to our customers for ‘after’ normal business hours support. There is never a charge to the customer if we are in Harvest or Planting seasons, these times will be dictated by your specific location’s management teams, please inquire when requesting support.

During our non-seasonal period, November 1 through March 31, there will still be after-hours support, but may be subject to availability from location to location. If available the 2-hour minimum repair time along with an after-hours fee of $75, or $125 on Holidays will apply.

Questions? Please contact your local American Implement. Click the tab below to view locations and after-hours numbers: