AMS Support

AMS Support Agreement

Our goal at American Implement is to meet your precision guidance and farming needs when you need us! As the precision farming industry continues to evolve, American Implement strives to meet the demands of our customers and lead the industry in the level of support we provide.

Our AMS Support Agreement builds upon the same great service that you have become accustomed to with John Deere and American Implement. We are committed to providing you with effective, cutting edge products and support that allows you to more efficiently and profitably run your farming operation.

Premium $1150.00

EXPLANATION OF BENEFITS:

Bi-Annual Software Updates On-Farm

American Implement will be proactive in keeping

your system updated with the latest software.

Limited to 2 systems. Additional systems will be charged $95.00 per system + mileage.

Annual On-Farm Machine Optimization Visit

Choose one of the following:

Planter Optimization

Making sure the offsets are entered correctly for section control,

the monitor is set up & the planter is set for optimal performance.

Combine Optimization- Help calibrating the yield monitor for

wheat or fall harvest.

Seeder Optimization – Making sure offsets are entered

correctly for section control, the monitor is set up and also

calibrating the air cart.

Phone Support

As we have done in the past, American Implement is committed to

providing you with access to our AMS personnel and service

department to resolve any precision farming issues and questions you might have in regards to your Intelligent Machine Systems.

Monday - Saturday 7:30a - 5:30p and weekends during peak use season.

Four On-Site Responses to

AMS Service Related Problems

When there is a problem that cannot be resolved

over the phone, we will come to you!

- Restricted to American Implement’s Standard Service Area.

- If diagnostics lead to problems related to AMS equipment or

other mechanical issues needing repaired or replaced, such

repairs or replacements are not covered in this agreement.

AMS Focused Clinics

Precision farming clinics throughout the year designed specifically

for our Intelligent Vehicle Systems and precision agriculture.

Standard $800.00

EXPLANATION OF BENEFITS:

Bi-Annual Software Update

American Implement will be proactive in keeping

your system updated with the latest software.

Limited to 1 system on-farm + mileage.

Additional systems will be charged $95.00 per system + mileage.

Phone Support

As we have done in the past, American Implement is committed to

providing you with access to our AMS personnel and service

department to resolve any precision farming issues and questions you might have in regards to your Intelligent Machine Systems.

Monday - Saturday 7:30a - 5:30p and weekends during peak use season.

One On-Site Response to

AMS Service Related Problems

When there is a problem that cannot be resolved

over the phone, we will come to you!

- Restricted to American Implement’s Standard Service Area.

- If diagnostics lead to problems related to AMS equipment or

other mechanical issues needing repaired or replaced, such

repairs or replacements are not covered in this agreement.

AMS Focused Clinics

Precision farming clinics throughout the year designed specifically

for our Intelligent Vehicle Systems and precision agriculture.

Basic $500.00

EXPLANATION OF BENEFITS:

Phone Support

As we have done in the past, American Implement is committed to

providing you with access to our AMS personnel and service

department to resolve any precision farming issues and questions you might have in regards to your Intelligent Machine Systems.

Monday - Saturday 7:30a - 5:30p and weekends during peak use season.

Items Not Covered Under Option Agreements

Problems resulting from misuse, improper use, or improper installation. Modifications, alterations, or changes made to the equipment. Items not specifically stated as covered in this agreement. Machine issues affected by AMS control but not related to the AMS system. Costs related to warranty deductibles or warranty repairs, such as freight or travel charges. John Deere Product Improvement Programs that may have prorated costs


 

FEES AND EXPENSES

This agreement is based on a 12-month term from the date of purchase.

Additional Fees:

Additional fees will be assessed for any work not falling within the benefits as outlined in this agreement. Any charges will be assessed at American Implement’s Standard Service Rate. On-Site visits more than 50 miles from any American Implement location will have all travel time and mileage charges applied.

For those without a Support Agreement:

Any customers choosing not to purchase the AMS Support Agreement will be subject to American Implement’s Standard Service Rate. If applicable, all travel time and mileage charges apply. These rates apply regardless of the nature of the support or the supporting personnel.

OBTAINING SUPPORT

Contact Information

Primary contact for the AMS Support Agreement is as simple as calling your AMS Support Team, John Deere Greenstar Stellar Support, or American Implement’s Service Department. When contacting our service department, you will speak with our Service Writer and simply answer a few questions. We will then notify the AMS Support Team and they will contact you.

The American Implement AMS Support Team Members and their contact numbers are:

Under this agreement you will receive priority responses and based on call volume, you will be contacted as soon as possible. Our maximum allowable goal for responding is within 60 minutes. However, in extreme situations your patience will be greatly appreciated.

Hours of Service:

Services under this agreement are available to the customer during American Implement’s regular business hours of operation. Seasonal requirements (such as planting, harvest, and spray applications) of our customers will be considered as normal business operating hours. When contacting the Service Department Outside American Implement’s normal business hours, you may be subject to the standard service rates as listed.